RBS are firmly focused on the needs of their customers and know that providing these individuals and businesses with the highest standards of service and a commitment to do what it takes to make it happen for them is the best way to retain their trust and loyalty. Key facts •The Group has over 40 million customers worldwide, over half of which (25 million) are in the UK. •We were founded in 1727 - meaning we have over 280 years of financial services experience. •We have more locally based business banking Relationship Managers than any other bank in the UK. •RBS retained a top position in 2008 for customer satisfaction amongst main high street banks.

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